Privacy Notice

Privacy notice

Protecting the personal data and safeguarding the personal and financial information of our customers is of paramount importance to us. Therefore, we process your information strictly in compliance with applicable legislation, particularly the General Data Protection Regulation 2016/679 (known as GDPR in EU), the Personal Data Protection Act in EU, and the Electronic Commerce Act in EU. Please review this statement, where we inform you about the most important aspects of processing your data by us (hereinafter referred to as "We" or "The Company"). In this declaration, we outline the critical aspects of handling your data on our website. We also provide information about the periods and legal grounds for collecting, processing, storing, using, destroying, and protecting your personal information, unless you expressly consent to these actions.

 

What happens to your data when you contact us?

When you contact us through our website form or send us an email, we retain your data for the period necessary to process your request and to respond to any subsequent inquiries. We will not share this information with third parties without your explicit consent!

Storage of Your Data

Please note that to facilitate the ordering and purchasing process, as well as to fulfill our contract with you, we store your IP address, your name, address, email address, and payment method details, such as your credit card number.

The data you provide is essential for us to fulfill our pre-contractual or contractual obligations towards you. We do not disclose this data to third parties except to:

Payment processing service providers (banks, PayPal, Stripe),

The courier company that delivers your purchase,

Our accountant.

For an unfinished order, we retain the entered data for 30 days and reserve the right to periodically inform you about its status and your subsequent options. For completed orders executed on the basis of Article 6, paragraphs (a) and (b) of the GDPR, we store all data related to the contractual relationship until the expiration of the 10-year period specified in Article 12 of the Accountancy Act.

Opt-Out Option

If for any reason you wish to reject the services provided through the mentioned "cookies," please contact us using the contact form.

 

Newsletter

You can subscribe to our newsletter by filling out the form on our website. For this purpose, we require your email address and your consent to send you the relevant messages.

After registering for our newsletter/mailing list, we will send you a confirmation message with a link to confirm your registration.

You can unsubscribe from our newsletter at any time. Please send your unsubscribe request to the following email address: contact@creato.gifts.

 

Your Rights

You have the right to access your processed data, as well as the right to correct, delete ("right to be forgotten"), restrict processing, data portability, withdraw consent, and object.

If you believe that our processing of your data violates data protection regulations or if you believe that your rights under these regulations have been violated in any way, you can contact the competent administrative authority. In Bulgaria, this is the Commission for Personal Data Protection.

Contact Us:

Email: contact@creato.gifts

Mobile: +359879231391